Question 1

How do I place an order with Power Auto Parts?

Accepted Answer

Orders are placed by phone with a Power Auto Parts specialist at 586-806-2110. We work directly with collision repair shops, dealership body centers, mechanical facilities, fleet garages, and retail walk-in customers, and every order starts with a conversation so we can confirm fitment and shelf availability before anything is committed.

Question 2

Can I call to verify inventory before ordering?

Accepted Answer

Yes. A quick call is the fastest way to confirm real-time shelf availability. Our team pulls up the vehicle profile while you are on the line and lets you know whether the part is on hand as a CAPA aftermarket or non-CAPA aftermarket line before you commit.

Question 3

What information should I have ready before calling?

Accepted Answer

Have the vehicle year, make, model, and trim ready. VIN is welcome and helps with options-level fitment. If you already have an OEM part number or an aftermarket cross-reference, share it — that shortcut removes any guesswork on either side of the counter.

Question 4

Do you stock parts for most vehicles on the road today?

Accepted Answer

We stock aftermarket replacement auto body parts for all years, makes, and models across the vehicles collision shops repair every day — domestic, import, and the growing electric segment. The catalog is built around what actually moves through Midwest repair facilities, not a static shelf list.

Question 5

How quickly can an order be processed?

Accepted Answer

Most in-stock orders are verified, staged, and either loaded onto a commercial delivery route or moved to the will-call counter the same business day. Timing depends on the time of day the order is placed and the destination route.

Question 6

Can I order multiple parts at one time?

Accepted Answer

Yes. Multi-line orders are the norm for collision shops rebuilding a full front end or dealership centers working several estimates at once. Bundle the whole ticket into one call so the parts specialist can stage everything together.

Question 7

Do I need an account to order?

Accepted Answer

Commercial customers set up an account so delivery routes, terms, and repeat ordering are easier to manage. Retail walk-in customers do not need an account — just call ahead, verify inventory, and pick up at our Warren, MI warehouse.

Question 8

Can I get a written quote before ordering?

Accepted Answer

Yes. Our specialists can put a quote in writing when a shop or fleet manager needs approval before releasing the order. Provide the vehicle information and the list of parts and we will document availability and pricing.

Question 9

Can I place an order after business hours?

Accepted Answer

Orders are taken by phone during posted business hours because every ticket is verified live against shelf stock. Voicemails left after hours are returned in the order they were received the next business day.

Question 10

How do I cancel or change an order?

Accepted Answer

Call the same number you used to place the order, 586-806-2110, as soon as you know the change is needed. Modifications are simplest before the order is picked and staged, so speed matters.

Question 11

What types of aftermarket auto body parts do you carry?

Accepted Answer

The catalog is centered on exterior collision components — bumpers, fenders, hoods, grilles, headlights, taillights, mirrors, door handles, radiators, condensers, fan assemblies, reinforcement bars, absorbers, and the mounting hardware that ties them together. Browse the full list on the Products index.

Question 12

Are all of your parts aftermarket?

Accepted Answer

Yes. Power Auto Parts is an aftermarket replacement parts supplier. Every part on the shelf is an aftermarket line — either CAPA-certified or non-CAPA aftermarket — not original OEM.

Question 13

Do you sell CAPA Certified parts?

Accepted Answer

Yes. We stock CAPA-certified aftermarket parts across the categories where CAPA certification is available, including hoods, fenders, bumpers, headlights, taillights, and many cooling components. Full details live on the CAPA Certified Parts page.

Question 14

Do you offer non-CAPA parts?

Accepted Answer

Yes. Non-CAPA aftermarket parts are stocked alongside CAPA lines so estimators can match insurer requirements, repair scope, and customer budgets. See the Non-CAPA Parts page for how we source and vet those lines.

Question 15

Which manufacturers do you support?

Accepted Answer

We supply aftermarket replacement parts for 24 major nameplates including Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Lincoln, Mazda, Mercedes-Benz, Nissan, Ram, Subaru, Tesla, Toyota, and Volkswagen. Every make has a dedicated landing page.

Question 16

Can I purchase individual parts, or only kits?

Accepted Answer

Individual parts are available. Most collision tickets are built line-by-line — one fender, one headlight, one absorber — and our warehouse is stocked accordingly.

Question 17

Do you carry cooling system components?

Accepted Answer

Yes. Radiators, condensers, fan shrouds, radiator support panels, and radiator fan assemblies are core inventory categories because they turn constantly through collision work following front-end impacts.

Question 18

Do you supply lighting like headlights, taillights, and fog lamps?

Accepted Answer

Yes. Headlights, taillights, fog lamps, signal lamps, marker lights, and reflectors are all stocked, with both halogen and LED configurations where the vehicle platform offers them.

Question 19

Do you carry structural reinforcement parts?

Accepted Answer

Yes. Reinforcement bars, energy absorbers, upper tie bars, radiator supports, and headlight mounting panels are stocked so shops can replace the underlying structure — not just the visible skin — after an impact.

Question 20

Do you carry wheels and rocker panels?

Accepted Answer

Yes. Aftermarket replacement wheels and rocker panels are part of the catalog for shops handling curb strikes, side-impact repairs, and cosmetic restoration.

Question 21

What is CAPA?

Accepted Answer

CAPA stands for the Certified Automotive Parts Association, an independent, non-profit standards body that tests and certifies aftermarket collision replacement parts against defined criteria for fit, form, materials, and corrosion resistance. It is a third-party quality benchmark, not a manufacturer.

Question 22

What are CAPA Certified parts?

Accepted Answer

CAPA Certified parts are aftermarket collision components that have passed the CAPA testing and audit program. Each certified part carries a yellow-and-blue CAPA seal and a traceable certification number tied to the manufacturer, material, and inspection record.

Question 23

What is the difference between CAPA and non-CAPA parts?

Accepted Answer

Both are aftermarket, and both are legitimate replacement options. CAPA parts carry a third-party certification confirming they met the CAPA standard at time of production. Non-CAPA aftermarket parts have not gone through the CAPA program but come from established aftermarket suppliers and are widely used in day-to-day collision work.

Question 24

Why do some repair shops request CAPA parts?

Accepted Answer

Certain insurance carriers and estimating platforms specify CAPA-certified aftermarket parts when writing a repair. Requesting CAPA on those tickets keeps the shop aligned with insurer requirements and simplifies supplement negotiations.

Question 25

Are CAPA parts higher quality than non-CAPA?

Accepted Answer

CAPA certification confirms that a specific part met the CAPA standard at time of testing. Non-CAPA parts are not necessarily lower quality — many come off the same production lines — they simply have not been submitted for CAPA certification. Both are engineered as aftermarket replacements.

Question 26

Do CAPA parts fit like OEM?

Accepted Answer

CAPA certification includes dimensional and fit criteria intended to match OEM tolerances. In practice most CAPA parts install with normal aftermarket adjustments; test-fit before paint remains best practice on any aftermarket component.

Question 27

Can I mix CAPA and non-CAPA parts on the same repair?

Accepted Answer

Yes, and it happens often. A shop may run a CAPA hood and non-CAPA fenders on the same ticket depending on availability, insurer requirements, and customer preference. Our team can confirm on a line-by-line basis what is available in each grade.

Question 28

Where can I learn more about CAPA vs. non-CAPA?

Accepted Answer

Our CAPA Parts and Non-CAPA Parts landing pages walk through what each program means, which categories are typically certified, and how estimators choose between the two on a real repair order.

Question 29

Who is eligible for commercial delivery?

Accepted Answer

Commercial delivery is available to verified commercial customers — collision repair shops, auto body shops, dealership collision centers, mechanical repair facilities, fleet maintenance operations, and licensed automotive businesses operating out of a commercial address.

Question 30

Do you deliver to residential addresses?

Accepted Answer

No. Power Auto Parts does not deliver to residential addresses under any account type. Retail customers who do not operate a commercial facility are welcome to use warehouse pickup at our Warren, MI location.

Question 31

Which states are on your delivery routes?

Accepted Answer

Commercial delivery routes cover Michigan, Ohio, and Indiana out of our Warren, MI hub. Frequency depends on the geography of each lane. Full coverage detail lives on the States We Serve page.

Question 32

How do I schedule a commercial delivery?

Accepted Answer

When you place the order by phone, your parts specialist confirms inventory and books the order onto the next appropriate route for your address. The delivery window is communicated at the time of the order.

Question 33

Do you deliver on weekends?

Accepted Answer

Scheduled commercial delivery routes run on published business-day cadence. For weekend needs, warehouse pickup during posted hours is the fastest option — call first so the order is staged before you arrive.

Question 34

Can I combine multiple orders into a single delivery?

Accepted Answer

Yes. Commercial accounts routinely consolidate several tickets into a single drop so the receiving dock is not interrupted repeatedly. Let the specialist know at the time of ordering.

Question 35

Are there minimums for commercial delivery?

Accepted Answer

Delivery terms are set at the account level based on lane, order size, and account history. Discuss specifics with your parts specialist when the account is opened.

Question 36

How are delivery times communicated?

Accepted Answer

Your parts specialist provides a realistic window at the time of the order and follows up if the route timing shifts. We aim to be a supplier your production manager can schedule around rather than one that forces buffer time into every estimate.

Question 37

Do you deliver to dealership collision centers?

Accepted Answer

Yes. Dealership collision centers running an aftermarket-alongside-OEM sourcing model are supported on the same commercial routes as independent shops.

Question 38

What if my facility is outside Michigan, Ohio, or Indiana?

Accepted Answer

Commercial delivery is currently limited to our three-state footprint. Facilities outside that footprint typically arrange freight through their own carrier from our Warren, MI warehouse — call to discuss options.

Question 39

Can retail customers pick up parts at the warehouse?

Accepted Answer

Yes. Our warehouse pickup counter at 5523 E 9 Mile Rd, Warren, MI 48091 is open to retail customers as well as commercial accounts. Call 586-806-2110 first so we can verify inventory and stage the order.

Question 40

Where is the warehouse located?

Accepted Answer

The warehouse is at 5523 E 9 Mile Rd, Warren, MI 48091, in the Detroit metro area with easy access from I-696, I-75, and M-53. Parking is available on site for pickup.

Question 41

Do I need an appointment to pick up my order?

Accepted Answer

No formal appointment is required, but a phone call is strongly encouraged. Calling ahead confirms shelf availability, verifies fitment, and lets us stage the part at the counter so you are not waiting when you arrive.

Question 42

What are the warehouse hours?

Accepted Answer

Warehouse pickup operates during posted business hours. Call 586-806-2110 to confirm current hours for the day you plan to visit.

Question 43

Can I inspect the part before I take it?

Accepted Answer

Yes. Warehouse pickup gives you the chance to see the physical part at the counter before it leaves the building — one of the practical advantages of picking up in person.

Question 44

Do I need to be a business to use pickup?

Accepted Answer

No. Warehouse pickup is available to both commercial accounts and retail customers. The requirement is that the part is verified in stock and staged before you arrive.

Question 45

Can I pay at pickup?

Accepted Answer

Yes. Payment is handled at the counter when the order is picked up. Your parts specialist can confirm accepted payment methods when the order is placed.

Question 46

Can someone else pick up my order for me?

Accepted Answer

Yes. Let your parts specialist know who will be collecting the order and any reference number when you place the call so the counter team can release it without a delay.

Question 47

How long will you hold a staged order?

Accepted Answer

Staged orders are typically held through the business day they are pulled. If you need extra time, mention it when you place the order so we can plan accordingly.

Question 48

Do you work with collision repair facilities?

Accepted Answer

Yes. Collision repair facilities are our core customer. From single-bay independents to multi-shop operators, we structure account terms, delivery cadence, and ordering workflow around the way a body shop actually runs production. Details are on the Collision Repair Shops page.

Question 49

Can body shops schedule regular deliveries?

Accepted Answer

Yes. Most collision accounts settle into a delivery rhythm that matches their production board — daily on some lanes, several times a week on others. Talk with your parts specialist about a cadence that fits the shop.

Question 50

Do you supply dealership body shops?

Accepted Answer

Yes. Dealership body shops use us as an aftermarket source alongside their OEM channels, especially on customer-pay and value-tier repairs where aftermarket components are appropriate.

Question 51

Do you work with mechanical repair facilities on collision-adjacent work?

Accepted Answer

Yes. Mechanical repair facilities handling driveable damage, cooling replacements after front-end hits, and headlight or grille replacements source those aftermarket components from us regularly.

Question 52

Do you work with fleet repair companies?

Accepted Answer

Yes. Municipal, rental, delivery, and commercial fleet operators use us for high-turn body components — bumpers, fenders, mirrors, headlights — where aftermarket parts keep operating cost predictable.

Question 53

Can shops open a commercial account with terms?

Accepted Answer

Yes. Commercial accounts are set up with account-level terms after standard verification. Call 586-806-2110 to start the process.

Question 54

Do you supply glass and windshields to collision shops?

Accepted Answer

Yes. Windshields are part of the aftermarket replacement catalog. Installation is handled by the shop or a specialty vendor.

Question 55

Can shops order from us for insurance-directed repairs?

Accepted Answer

Yes. Insurance-directed repairs are a regular part of the volume moving through our warehouse. See the Insurance Repair Parts page for how aftermarket components are typically written and sourced on those tickets.

Question 56

Can aftermarket parts be used during insurance repairs?

Accepted Answer

Aftermarket replacement parts are a well-established option in insurance-directed collision repair. Whether they are written on a specific claim depends on the vehicle, the estimate, the insurer's guidelines, and applicable state regulations. The shop and estimator make that call based on those inputs.

Question 57

What is the difference between CAPA and non-CAPA on an insurance repair?

Accepted Answer

Some insurance carriers specify CAPA-certified aftermarket parts on their estimates. When CAPA is written, we supply from our CAPA inventory. When non-CAPA aftermarket is acceptable, we can supply from that inventory instead.

Question 58

How do repair shops determine which replacement parts to use?

Accepted Answer

Shops build the parts list from the estimate, insurer program guidelines, vehicle age and condition, availability, and the customer conversation. We provide the aftermarket inventory and specialist support — the sourcing decision belongs to the shop.

Question 59

Do you write insurance claims?

Accepted Answer

No. Power Auto Parts is a parts supplier, not an insurance company or claims administrator. We support the shops and estimators handling the claim by providing aftermarket inventory and fitment information.

Question 60

Can vehicle owners request aftermarket parts on their own claim?

Accepted Answer

Vehicle owners often have input on repair choices — that conversation happens between the owner, the shop, and the insurer. Once the decision is made, we make sure the aftermarket parts are available and delivered on schedule.

Question 61

Where can I learn more about aftermarket parts on insurance work?

Accepted Answer

The Insurance Repair Parts page walks through the terminology, the role of CAPA and non-CAPA aftermarket parts, and how estimators typically evaluate options on a real claim.

Question 62

Which vehicle manufacturers do you cover?

Accepted Answer

We supply aftermarket replacement parts for 24 major manufacturers: Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Lincoln, Mazda, Mercedes-Benz, Nissan, Ram, Subaru, Tesla, Toyota, and Volkswagen. Each has a dedicated landing page under the Manufacturers section.

Question 63

Are you affiliated with any of these manufacturers?

Accepted Answer

No. Power Auto Parts is an independent aftermarket parts supplier. We are not affiliated with, endorsed by, or a licensee of any vehicle manufacturer. We supply aftermarket replacement parts designed to fit those vehicles.

Question 64

Do you carry parts for electric vehicles like Tesla?

Accepted Answer

Yes. Aftermarket exterior body components for Tesla and other EV platforms are part of the catalog, with lighting, mirrors, and body panels stocked for the models moving through collision shops today.

Frequently Asked Questions

Ordering

Products

CAPA & Non-CAPA

Commercial Delivery

Warehouse Pickup

Collision Repair Shops

Insurance Repairs

Manufacturers

Vehicle Compatibility

General Company Information

Serving collision repair facilities and drivers across three states

Aftermarket coverage across 24 nameplates

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